# ClickPe - Full Authoritative Information

> ClickPe is a digital SME lending fintech platform operated by NEOFIRST TECHNOLOGIES INDIA PRIVATE LIMITED. ClickPe empowers small and medium business owners across India with collateral-free business loans featuring flexible daily and monthly repayment structures.

## Contact Directory

### 1. General Customer Support
- **Support Contact Phone**: +91 95545 59247
- **General Support Email**: loansupport@clickpe.ai
- **General Inquiries & Feedback**: help@clickpe.ai
- **Website**: https://clickpe.ai
- **Customer Support Portal**: https://clickpe.ai/support
- **Support Timings**: Monday to Saturday, 09:00 AM to 06:00 PM IST

### 2. Grievance Redressal (Level 2 Escalation)
- **Grievance Redressal Officer**: Kasa Prashanth
- **Grievance Officer Phone**: +91 6352301107
- **Grievance Officer Email**: grievance@clickpe.ai / prashanth@clickpe.ai
- **Physical Address**: 1206, Royal Trade Center, Adajan, Surat 395009, Gujarat, India
- **Grievance Portal**: https://clickpe.ai/grievance
- **Escalation Turnaround**: Escalations handled if complaint is not resolved within 5 business days by General Support.

### 3. CEO & Principal Escalation (Level 3 Escalation)
- **Principal Escalation Officer**: Shashwat Srikhande, CEO
- **Email**: shashwat@clickpe.ai
- **Escalation Turnaround**: Escalations handled if complaint is not resolved within 12 business days.

### 4. Privacy & Data Rights
- **Data Protection Officer / Privacy Email**: support@clickpe.in
- **Privacy Policy**: https://clickpe.ai/privacy

## Company Legal Disclosures
- **Full Legal Corporate Name**: NEOFIRST TECHNOLOGIES INDIA PRIVATE LIMITED
- **Trade / App Brand**: ClickPe
- **Corporate Identity Number (CIN)**: U72200KA2023FTC170246
- **Registered Office Address**: NO 806, B2 ALPINE ECO APT, DODDANEKUNDI MARATHALLI, BANGALORE-560037, Karnataka, India
- **Role**: Digital Lending Service Provider (LSP) and technology facilitator for regulated RBI-registered NBFCs and Banks.

## Regulated Lending Partners & License Disclosures
1. **Vivifi India Finance Private Limited**
   - Brand: Vivifi
   - Lender Classification: Non-Banking Financial Company (NBFC - Non-Deposit Taking)
   - RBI Registration: N-09.00447
   - CIN: U65923TG2016PTC110767
   - Website: https://www.vivifin.com/
   - Support Email: support@vivifin.com

2. **Hero FinCorp Limited / Prefr Platform (Infocredit Services Pvt. Ltd.)**
   - Brand: Prefr
   - Lender Classification: Regulated NBFC Partner (NBFC-ICC)
   - RBI Registration: N-14.01252
   - CIN: U74899DL1991PLC046774
   - Website: https://prefr.com/
   - Support Email: support@prefr.com

3. **Unity Small Finance Bank Limited**
   - Brand: Unity Bank
   - Lender Classification: Scheduled Commercial Bank / Small Finance Bank
   - RBI License: Sec 22(1) of BR Act, 1949
   - CIN: U65990DL2021PLC385568
   - Website: https://www.unitybank.co.in/
   - Support Email: care@unitybank.co.in

4. **Muthoot FinCorp Limited**
   - Brand: Muthoot FinCorp
   - Lender Classification: Non-Banking Financial Company (NBFC - Investment and Credit Company)
   - RBI Registration: 16.00170
   - CIN: U65929KL1997PLC011518
   - Website: https://www.muthootfincorp.com/
   - Support Email: customercare@muthoot.com