Grievance Redressal Policy
NEOFIRST TECHNOLOGIES INDIA PRIVATE LIMITED ("Platform") operates an SME lending platform under the brand name ClickPe. This Grievance Redressal Policy is set out as a mechanism available to enable users to lodge their complaints/grievances or give their feedback/suggestions in relation to their dealings with the Platform in a firm, conclusive and timely manner.
Customer Support
For loan queries, repayment help, or initial feedback:
General Support Phone: +91 9265109347
Email: loansupport@clickpe.ai
First response within 1-2 business days.
Grievance Officer
If your issue is unresolved within 5 working days:
Manoj Dhobi
Grievance Phone: +91 9265109347
Email: grievance@clickpe.ai
1206, Royal Trade Center, Adajan, Surat 395009
CEO Escalation
If your issue is unresolved within 12 working days:
Shashwat Srikhande
Email: founders@clickpe.ai
Filing a Complaint or Providing Feedback
1. A complainant/feedback provider must send their grievance/suggestions via email to grievance@clickpe.ai or call our General Support Phone at +91 9265109347 with their contact information and Platform identifier such as Mobile Number, Loan Account Number, or User ID.
2. Complaints/suggestions received via other media such as social media channels will also be supported via the same process. However, acknowledgement and follow-up communication by the Platform will be restricted to the rules of the relevant media and availability of the complainant.
3. The Support Team must promptly identify and raise an appropriate ticket on a received grievance within 1 working day. Suggestions received must be forwarded to the relevant department(s) within 2 working days.
4. In case of non-closure of complaint tickets within 5 working days, the grievance shall be escalated to the Grievance Officer:
Name: Manoj DhobiGrievance Phone: +91 9265109347Email: grievance@clickpe.aiAddress: 1206, Royal Trade Center, Adajan, Surat 395009
5. In case of non-closure of complaint tickets within 12 working days, the said grievance will be escalated to the CEO:
Shashwat SrikhandeEmail: founders@clickpe.ai