Grievance Redressal Policy

Neofirst Technologies Pvt Ltd ("Platform") operates an SME lending platform.
This Grievance Redressal Policy is set out as a mechanism available to enable users to lodge their complaints/grievances or give their feedback/suggestions in relation to their dealings with the Platform in a firm, conclusive and timely manner.

Filing a Complaint or Providing Feedback

A complainant/feedback provider must send their grievance/suggestions via email to help@dailype.in with their contact information and Platform identifier such as Mobile Number, Loan Account Number, User ID etc (if available).

2. Complaints/suggestions received via other media such as social media channels will also be supported via the same process. However, acknowledgement and follow up communication by the Platform will be restricted to the rules of the relevant media, availability of complainant/feedback provider etc.

3. The Support Team must promptly identify and raise an appropriate ticket on a received grievance within 1 working day. Suggestions received must be forwarded to the relevant department(s) within 2 working days.

4. In case of non-closure of complaint tickets within 5 working days, the said grievance shall be escalated to the Grievance Officer:
Kasa Prashanth
Email: prashanth@dailype.in
Address: 1206, Royal Trade Center, Adajan, Surat 395009

5. In case of non-closure of complaint tickets within 12 working days, the said grievance will be escalated to the CEO:
Shashwat Srikhande
Email: shashwat@dailype.in