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Privacy Policy

Updated on: 2025-01-06

This policy outlines how NeoFirst Technologies India Pvt Ltd, the developer of the app "ClickPe" on Play Store collects, uses, and safeguards your personal information while using the ClickPe app. We prioritize the privacy and security of our users and aim to provide transparency regarding the data we collect and how it is utilized. Please read this Privacy Policy carefully to understand how your information is handled within the ClickPe app ecosystem.

1. Collection of Personally Identifiable Information and other Information

When Registering on our app, You will be asked to enter your name, Address, Mobile No, income details etc where our goal is to protect customer's data and to provide safe, secure and customized experience. We promise to keep all information about our Customers totally private. When you create an account on our Application, we collect and store your information and automatically track your information with the help of "Cookies". Cookies is a small file stored on customer's hard drive and help the organization to track customer's activities. We use this information so that we understand and serve our customers in a better way.

2. Use of your data

We collect and use your personal information to operate our application and deliver the Services you have requested. When you choose to borrow through ClickPe, we record and analyze each customer's transaction history. Our purpose of using customer's personal information is to inform them about online and offline offers, products, services and updates. It also helps us to detect and protect us against fraud or other criminal activity. We recognize and utilize your IP address to help determine issues to have on our server, and to control our Website.

For more information on the specifics of kinds of data collected, refer the Permissions section.

3. Data We Share

We keep your personal information confidential and do not sell your personal data to third parties. ClickPe values your privacy. We may share your information with payment gateway providers, Customer Service, and support providers as well as those who assist us in providing Advertising Services. Third party uses personal data of yours, so that you access to our services and helps us to investigate fraudulent or illegal activities. Without the consent of our customer, we do not share personal information to the third parties for their marketing or advertising purposes.

4. Disclosure of Personal Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. However, we might share or disclose information to Group Companies, authorised agents or any trusted third party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties comply with applicable laws and agree to keep this information confidential.
  • Your Personal Information may be transferred to outside parties under the following circumstances: We may share the personal information with other Group Companies or other trusted entities or agents or representatives who act on our behalf to call and communicate with you about product offerings through Telephone/Mobile/SMS/Email/WhatsApp.
  • We may share the personal information with the statutory and/or regulatory authorities, government institutions where required for compliance with legal requirements.
  • We may use the personal information to respond to court orders or legal processes to establish or exercise our legal rights or defend against legal claims.
  • We may share the personal information in order to investigate, prevent, or take action against any illegal activities, suspected fraud, or as otherwise required by law.
  • We may share the personal information in order to protect or enforce our rights and claims.

5. Manner Of Collection Of Information

Your information might be gathered:
  • When you enroll with the Company by setting up your account;
  • Through your Transactions with any of the technology partners;
  • Directly through your input;
  • Through your use of the Services;
  • Through the use of cookies and other tracking technologies;
  • Through access which will be provided by you to ClickPe Application on your mobile phone

Payment gateway providers tracks user activity, page content, click/touch, movement, scroll on the website. ClickPe never stores or shares personal information of the customer with third party tools.

6. Security Precautions

The security of your information is important to us. We maintain the information you provide and safely secure the information in the company's databases and these databases are stored on secure servers with appropriate firewalls. When you enter sensitive information, we encrypt that information using secure socket layer technology. We never permanently store complete credit card/debit card details. We follow some industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you find out any unauthorized use of your account or any suspicious activity, we request you to notify ClickPe Team immediately either by sending an email to help@dailype.in.

Note: We urge you to take steps to keep your personal information safe so always choose a strong password and keep it private.

7. Retention of Personal Information

We will retain your Personal Information for as long as necessary to provide you the services, or for complying with our statutory/regulatory obligations, resolving disputes, defending claims, and enforcing our policies. ClickPe, when dealing with users for providing services offered by other lending/non-lending partners, will only store basic personal information such as name, address, contact information. Such information will be transferred to respective lending/non-lending partner upon completion of onboarding/processing.

All the data or information we collect from you is stored in servers located in India.

8. Permissions

At ClickPe, we place the utmost importance on the security of your information. In order to provide our services with the highest standards of data protection, we request certain permissions from your mobile device when you engage with our application.
  • SMS: ClickPe can access all SMSs to assess the income, financial expenses etc only for the purpose of loan onboarding journey. The assessment is automated and the SMSs are encrypted. ClickPe does not read or store any of your personal SMS data. Also, it does not share your SMSs with any third party.
  • Contacts: With your explicit consent, your contact list is collected to assess the risk associated with your loan application and facilitate quicker loan approval.
  • Location Data: With your explicit consent, we may intermittently collect location data during your app usage. This data serves the purpose of detecting potential fraudulent activities and enhancing security measures. It is important to note that this data is solely processed by automated systems and is not accessible by individuals.
  • Device Information: We collect specific device information, such as hardware model and software version, to ensure device authenticity and prevent unauthorized use. This includes unique identifiers like Android Device ID, aiding in the secure identification of devices and safeguarding against fraudulent activities.
  • Photos and Media Documents: We respect your privacy and adhere to strict guidelines regarding camera and photo access. When you opt to share files, only the files you expressly grant access to will be transmitted to our servers. These files are exclusively used to support authenticity of your loan application and comply with the local financial guidelines on data needed to be collected to process loans while maintaining data security and confidentiality.
  • Installed Application: ClickPe collects your installed applications on the device to enable understanding the usage of applications like VPN, gaming applications and others for fraud detection and understanding your risk profile, during the lending journey.

Your provision of these permissions enhances the functionality and security of our application. It is crucial to reiterate that sensitive data is accessed only by our automated systems, dedicated to risk assessment and fraud detection. No human interaction with this data is permitted.

9. Age Restrictions

We do not collect personal information from anyone under the age of 21 or knowingly allow such persons to register with us. If we become aware that we have collected personal information from a child who is under the age of 21 then we will take necessary steps to delete that information.

Note: To enrol with us you should be 21 years old or more established and Indian Resident. Minors are entirely illegal from utilising the services of ClickPe.

10. Changes to the Privacy Policy

This Privacy Policy shall be amended from time to time to comply with our business requirements and applicable laws. The amendments made to this Privacy Policy shall be updated on this website. You may visit this website to view the changes in policy. These changes are effective immediately after they are posted on our website. Please regularly check this Privacy Policy to ensure you are aware of the latest updates.

11. Modification and Rectification of Information

If the personal information provided by you is inaccurate, incomplete or outdated, in that case you can reach to us at support@clickpe.in for rectifying the same.

12. Withdrawal/Denial of Consent

You have a right to withdraw the consent already granted or deletion of your ClickPe login account or deny the consent for use of specific data, restrict to disclosure to third parties, data retention, revoke consent already granted to collect personal data and if required, make App delete/forget the data by writing us at support@clickpe.in. Further if you have availed any service from the Company or our lending partners, the Company and lending partners shall have a right to continue processing your information till such credit facility have been repaid in full together with any interest and dues payable.

11. Contact Us

We take your complaints very seriously in order to meet the highest standards of our customers because we believe in quality service. Our job is not just to make our customers happy, but to satisfy them to the core. If you are unhappy with the way we have handled your personal information or any request that you have raised with us, you should contact us at the contact details.

NeoFirst Technologies India Pvt Ltd,
NO 806, B2 ALPINE ECO APT,
DODDANEKUNDI MARATHALLI,
BANGALORE-560037