Prefr / Hero FinCorp Limited
Prefr / Hero FinCorp Limited is a non-Banking Financial Company registered with the RBI; Prefr (Infocredit Services Pvt Ltd) is its lending service provider. It is one of ClickPe's lending partners: when you apply through ClickPe and are approved by Hero FinCorp (Prefr), the loan is sanctioned and disbursed by Hero FinCorp (Prefr), not by ClickPe.
Loans available through ClickPe
Loans of ₹20,000 to ₹3,00,000 with tenures of 3 to 24 months, sourced through the Prefr platform and funded by Hero FinCorp.
| Loan amount | ₹20,000 - ₹3,00,000 |
|---|---|
| Tenure | 3 - 24 Months |
| Interest rate | As per partner policy |
Your exact rate, fees and repayment schedule are shown in the lender's Key Fact Statement before you accept.
Registration details
- LSP: Infocredit Services Pvt Ltd
- Lending NBFC: Hero FinCorp Ltd
- RBI CoR: N-14.01252
- CIN: U74899DL1991PLC046774
Lender website · Lender terms · Lender privacy policy
How to raise a complaint with Hero FinCorp (Prefr)
For grievances concerning loan products facilitated via Prefr and funded by Hero FinCorp Limited, customers may escalate to the nodal grievance contacts below:
Prefr Support Email: support@prefr.com
Hero FinCorp Customer Care: 1800 102 4145 / customer.care@herofincorp.com
Hero FinCorp Address: 34, Community Centre, Basant Lok, Vasant Vihar, New Delhi - 110057
Cooling off period: As per RBI digital lending framework
You can also contact ClickPe's own grievance redressal officer for any issue with how your application was handled on ClickPe.
Frequently asked questions
Who lends the money on a Prefr personal loan?
Prefr (Infocredit Services Pvt Ltd) is the lending service provider; the loan is sanctioned and funded by Hero FinCorp Limited, an RBI-registered NBFC (CoR N-14.01252).
How do I raise a complaint about a Prefr loan?
Write to support@prefr.com first. If unresolved, contact Hero FinCorp customer care on 1800 102 4145 or customer.care@herofincorp.com, and then the RBI Integrated Ombudsman if needed.
What is ClickPe's role in my loan?
ClickPe is a Digital Lending Service Provider. We help you discover and apply for the loan, but the lender sanctions and disburses it, sets the interest rate and owns the loan account. The lender's name appears on your Key Fact Statement and loan agreement.
Will I get a Key Fact Statement before I accept the loan?
Yes. RBI rules require the lender to give you a Key Fact Statement (KFS) showing the annual percentage rate (APR), all fees and charges and the repayment schedule before you sign.
What if my complaint is not resolved?
Contact ClickPe support or the lender's grievance officer first. If the complaint is not resolved within 30 days, or you are unhappy with the reply, you can file a complaint with the RBI Integrated Ombudsman at cms.rbi.org.in.