Vivifi India Finance Pvt Ltd
Vivifi India Finance Pvt Ltd is a non-Banking Financial Company (NBFC, non-deposit taking) registered with the RBI. It is one of ClickPe's lending partners: when you apply through ClickPe and are approved by Vivifi, the loan is sanctioned and disbursed by Vivifi, not by ClickPe.
Loans available through ClickPe
Loans of ₹10,000 to ₹3,00,000 with tenures of 4 to 18 months.
| Loan amount | ₹10,000 - ₹3,00,000 |
|---|---|
| Tenure | 4 - 18 Months |
| Interest rate | As per partner policy |
Your exact rate, fees and repayment schedule are shown in the lender's Key Fact Statement before you accept.
Registration details
- RBI CoR No: N-09.00447
- CIN: U65923TG2016PTC110767
- GST NO. 36AAFCV5214P1ZW
Lender website · Lender terms · Lender privacy policy
How to raise a complaint with Vivifi
Customers who wish to provide feedback or file a complaint regarding Vivifi loan products may use the contact channels below. Internal machinery handles complaints within 5-7 working days.
Officer: Nodal Grievance Redressal Officer
Address: Unit No. 402, 4th Floor, Shangrila Plaza, Road No. 92, Jubilee Hills, Hyderabad – 500033
Email: grievance@vivifin.com
Look-up / Cooling off period: 3 Days
LSP / Recovery Entity: NEOFIRST TECHNOLOGIES INDIA PRIVATE LIMITED ("ClickPe")
You can also contact ClickPe's own grievance redressal officer for any issue with how your application was handled on ClickPe.
Frequently asked questions
Is Vivifi India Finance registered with the RBI?
Yes. Vivifi India Finance Private Limited is a non-deposit-taking NBFC holding RBI Certificate of Registration N-09.00447.
What is the cooling-off period on a Vivifi loan taken through ClickPe?
The look-up (cooling-off) period is 3 days. During this period you can exit the loan by repaying the principal and proportionate interest without any prepayment penalty.
What is ClickPe's role in my loan?
ClickPe is a Digital Lending Service Provider. We help you discover and apply for the loan, but the lender sanctions and disburses it, sets the interest rate and owns the loan account. The lender's name appears on your Key Fact Statement and loan agreement.
Will I get a Key Fact Statement before I accept the loan?
Yes. RBI rules require the lender to give you a Key Fact Statement (KFS) showing the annual percentage rate (APR), all fees and charges and the repayment schedule before you sign.
What if my complaint is not resolved?
Contact ClickPe support or the lender's grievance officer first. If the complaint is not resolved within 30 days, or you are unhappy with the reply, you can file a complaint with the RBI Integrated Ombudsman at cms.rbi.org.in.